Legal
Cancellation & refund policy
What happens if you make a mistake when donating to Hameediya Masjid, Khajipur.
Hameediya Masjid, Khajipur is a place of worship run by a committee from the community, not a business. We do not sell any goods or services, so there are no orders to cancel, nothing to deliver and nothing to return. This policy explains what happens if you make a mistake when donating to the masjid, and it applies to every donation made through our website, our mobile app, Razorpay, or directly to our UPI ID or bank account.
Donations are not ordinarily refundable
A donation is a voluntary, charitable gift. Once it has been received it is committed to the masjid's work and, in the case of Zakat, set aside for those eligible to receive it. For that reason we do not refund a donation because you have changed your mind, or because you would have liked it to go to a different fund.
If you chose the wrong fund, tell us within 7 days and, if the money has not yet been used, the committee will move it to the fund you meant, without a refund.
When we will refund
We will refund a donation, in full, if within 7 days of the payment you tell us that you paid the same donation twice by mistake; that you entered the wrong amount, for example ₹10,000 instead of ₹1,000 (we refund the difference, or the whole payment if you prefer); that a payment was made from your account or card without your permission; or that money was debited from your account but the payment shows as failed, or no receipt was issued.
After 7 days the committee may still consider a request sympathetically, but cannot promise a refund, because the money may already have been spent on the masjid's work.
A refund is not available for a donation for which a receipt has already been used to claim a tax deduction under section 80G.
Payments that fail
If money is debited from your account but the payment fails on Razorpay's side, it is usually returned to you automatically by your bank or by Razorpay within 5 to 7 working days, without you needing to ask us. If it has not come back after that, please write to us with the details below and we will follow it up with Razorpay.
Monthly reminders are not a subscription
Nothing is ever debited automatically. A "monthly" donation is a single payment plus a reminder email each month, and each month's gift is a new payment that you make yourself. To stop the reminders, use the link at the bottom of any reminder email. There is no mandate, auto-debit or subscription to cancel.
How to ask for a refund
Email info@hameediyamasjid.com within 7 days of the payment, with your name and the mobile number or email address you donated with; the date and amount of the donation; the receipt number, Razorpay payment ID, or UPI reference / UTR number; and what went wrong.
We may ask you to confirm that you are the person who made the payment before we refund it.
How refunds are made
The committee will reply within 3 working days of your request. Once a refund is approved, donations made through Razorpay are refunded to the same card, UPI ID, bank account or wallet they came from, and normally reach you within 5 to 7 working days, depending on your bank. Direct UPI or bank transfers are returned to the account they came from, normally within 7 working days. Cash and cheque donations are returned by bank transfer or cheque to the donor, normally within 7 working days.
We do not refund to a different account or person from the one who paid. We refund the amount we received; any charges made by your own bank are outside our control. When a donation is refunded, its receipt is cancelled.
Contact
For any question about a donation or a refund, please contact the committee of Hameediya Masjid, Khajipur:
Email: info@hameediyamasjid.com
Address: Hameediya Masjid, Main Road, Khajipur, Telangana 507203, India